Four-year-old Filipino retailer Hardware Sugar has disclosed its returns during its early years as a computer components seller. It’s a small shop that’s in no way comparable to Amazon, Newegg, Best Buy, and others, but it does give a glimpse of some of the more well-known brands that are being returned and the percentage of failures on its shelves.
Hardware Sugar shows brands’ failure rates over their four years in business selling PC components
Unsurprisingly, graphics cards are at the top of the fancy components list, with just two selling companies on their list – Gigabyte and MSI. The retailer sold 129 MSI graphics cards and 141 Gigabyte GPUs, but experienced a five percent failure rate with the latter manufacturer. MSI experienced a 1.5% failure rate, with only two returned over a four-year period. Motherboards were also limited to MSI and Gigabyte, with 470 units sold and 388 for the latter, and failure rates of 2.4% and 1.8%, respectively.
Other limited component sales included RAM and NVME SSD, with TeamGroup in both spots and G.Skill in RAM sales and Samsung in SSD sales. TeamGroup had the highest failure rate in both categories, with RAM failing at 1% and NVMe SSDs at 1.2% over the past four years. G.Skill RAM was close to TeamGroup’s failure rate, reaching 0.66%. Samsung has never had a return on SSDs in the past four years with Hardware Sugar.
GPU failure rate:
| Manufacturer | Total sold | RMA | error rate |
|---|---|---|---|
| gigabytes | 141 | 7 | 5.0% |
| MSI | 129 | 2 | 1.5% |
Motherboard failure rate:
| Manufacturer | Total sold | RMA | error rate |
|---|---|---|---|
| MSI | 470 | 10 | 2.4% |
| gigabytes | 388 | 7 | 1.8% |
PSU failure rate:
| Manufacturer | Total sold | RMA | error rate |
|---|---|---|---|
| corsair | 451 | 1 | 0.22% |
| DeepCool | 46 | 0 | 0% |
| Cool master | 157 | 3 | 2.0% |
| Seasonal | 644 | 12 | 1.8% |
AIO cooler failure rate:
| Manufacturer | Total sold | RMA | error rate |
|---|---|---|---|
| NZXT | 154 | 6 | 4.0% |
| corsair | 42 | 0 | 0% |
| DeepCool | 149 | 0 | 0% |
Memory failure rate:
| Manufacturer | Total sold | RMA | error rate |
|---|---|---|---|
| G.Skill | 601 | 4 | 0.66% |
| team group | 179 | 1 | 1.0% |
Power supplies and cooling products received the largest number of companies sold through Hardware Sugar, with four brands of power supplies and three brands of cooling accessories being offered by the retailer. For power failure rates, Seasonic scored the highest at 1.8%. The only manufacturer that didn’t have a single defective unit through the Philippine retailer was DeepCool. However, only 46 units were sold, while the other manufacturers – Corsair, Cooler Master and Seasonic – sold over 100 units over the last four years.
Coolers had the most interesting numbers, with NZXT being the only manufacturer in the list that also included Corsair and DeepCool, which had failed coolers at a 4% percentage.
The only information missing was when we were talking about MSI and Gigabyte motherboards. It is not known if it was a single CPU-based brand (i.e. AMD or Intel), leading to the question of which company experienced the biggest outage during this period.
Which processor manufacturer would you most recommend?
Which GPU manufacturer would you most recommend?
Which motherboard vendor do you prefer the most?
Which GPU AIB do you prefer the most?
News Sources: Toms Hardware, Hardware Sugar
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