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A Virginia radio personality said he had to cancel Christmas plans because his Tesla S electric car would not charge during the prolonged freezing weather that has ravaged much of the United States.
Domenick Nati told Insider that he connected his electric car to a supercharger on Friday when it was 19 degrees outside. The battery level of the car was at 40% at this point.
“Two hours have passed and not much has changed,” Nati told the outlet. “It was very slow and the numbers got lower as the temperature dropped. Eventually it stopped charging altogether.”
Nati said he tried charging the car at home, but having no luck there, he went to another Supercharger on Saturday afternoon.
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Tesla automobile plugged in and charged at a Supercharger electric vehicle fast charging station from electric vehicle manufacturer Tesla Motors in Mountain View, Calif., in Silicon Valley, August 24, 2016. (Smith Collection/Gado/Getty Images/Getty Images)
Nati posted a video on TikTok on Saturday showing what happened, noting that the same thing had happened the day before.
“Battery is heating up – leave the charging cable plugged in,” said the Supercharger display when it was plugged in. More than an hour later, however, nothing has changed, he said. Nati said he eventually decided to leave the car connected and be driven home.
Fox Business reached out to Tesla for comment, but they didn’t immediately respond.
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The Tesla Inc. logo is seen on the grille of a Model X electric vehicle at the Moscow Tesla Club on Friday, July 20, 2018 in Moscow, Russia. Mobile phone dealer supported by bil (Photographer: Andrey Rudakov/Bloomberg via Getty Images/Getty Images)
Nati said he tried to contact Tesla for customer support but no one answered him. He told Insider that he ultimately canceled his vacation plans because his car only had a 19-mile range at the time and there were no available Uber or Lyft drivers. He feared that because of this he would not be able to see his son on Christmas morning.
On Sunday morning, Nati told Fox Business that he still hadn’t heard from Tesla and that his car still wouldn’t charge. He said he’s heard from others who have had similar experiences.
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“Since I posted the video, a lot of people have mentioned that they have the same problem. Some Tesla owners have even messaged me to see if I’ve found a solution,” Nati told Fox Business. “Unfortunately, my answer is no.”