Google Workspace: AI at all levels – CCM
After Microsoft, it’s Google’s turn to add AI to its Office suite. Workspace users can rely on an intelligent assistant to automatically generate documents, even in Gmail!
Ever since ChatGPT, OpenAI’s groundbreaking chatbot, hit the web in late 2022, Microsoft and Google have been in a frantic AI race. A few days ago, the start-up announced the release of GPT-4, the new version of the language model that powers ChatGPT – and which is already integrated into Bing’s chatbot. Neither one nor two, Google responded by announcing on its blog the integration of artificial intelligence into the services of its Google Workspace suite, specifically Gmail, Docs, Slides, Sheets, Chat and Meet. “We are currently at a pivotal moment in our AI journey. Breakthroughs in generative AI are dramatically changing the way people interact with technology,” the internet giant says in a post. This allows users to delegate certain writing or content creation tasks to artificial intelligence.
Google Workspace: AI as an assistant
The integration of AI into Google services should save users valuable time when performing administrative tasks. All he has to do is enter a subject or an instruction, and the artificial intelligence generates a draft that he can change and edit as he likes – for example to write a welcome email to a new employee. She can also “compose, reply, summarize and prioritize” emails in Gmail. It will also be able to summarize a multi-email conversation, suggest an appropriate reply, or convert notes into bullets into presentable text.
On spreadsheets — the equivalent of Microsoft Excel — AI will be able to go “from raw data to insights and analysis through auto-completion, formula generation, and contextual categorization.” In addition, it will be able to automatically generate images, sounds and videos in slides. Finally, in Meet, she can create new backgrounds and take notes, as well as “enable workflows to get things done in chat.” That sounds pretty promising on paper!
Google Workspace: an AI race with Microsoft
Shortly after Google’s announcement, Microsoft announced at a conference the integration of Copilot into its Microsoft 365 suite, an AI that acts as an assistant for creating PowerPoint presentations, writing Word documents, and summarizing Excel spreadsheets and which promises to be truly revolutionary (see our articles). It’s definitely war between the two digital giants! However, this speed of innovation and the lack of reliability of these AI models raise some concerns, especially regarding the security of users’ professional data and the reliability of the technology.
In fact, we inevitably fear mistakes, drifts, and hallucinations — those moments when AIs start doing and saying anything — especially as Microsoft presses Google and pushes it too rushed, as was the case with Bard’s presentation, which is a complete Fiasco was and caused the company to lose a lot of money (see our article). And as much as it can make you smile when you test a chatbot, it can quickly become problematic in the middle of the job, with an artificial intelligence that would invent new customers or new products, that would assign quotes or quoted ideas to the wrong people to meet, or who would make a mistake summarizing a Sheets table with hundreds of rows! “Sometimes the AI gets it wrong. Sometimes it treats you to something quirky, and often it needs guidance,” admits Google.
Given the controversies surrounding LaMDA, its language model, which according to one of its former employees would be endowed with a conscience, the unreliability of Google Bard, the cable breaks of Bing’s chatbot or even the excesses of Snapchat’s My AI, we can rightly imagine Questions about the AI race that for some months has seemed to be convincing technology companies that, not wanting to be competitive, sometimes release their technologies too quickly without having asked the Guardians – crazy necessary. Google would pay close attention to its AI with “thoughtful experiments and many iterations based on user feedback” to “prevent abuse, protect the privacy of user data, and maintain customer control over data stewardship.” The new AI integrated into the workspace suite will first be tested by trusted American programmers. No date of availability to the general public or price has been given – will this AI be offered via a paid option or added to Google’s tools for free? More information should be provided at the company’s annual conference, Google I/O, taking place on May 10th.