Previously, in the spring, it only took a few minutes to deregister my vehicle on the Société de l’assurance automobile du Québec website.
But this year, thanks to the state accreditation of the Ministry of Eric Cairo, it will last … a week! History of a bureaucracy in madness.
After fulfilling my duty as an informed citizen, I sat down in front of my computer on Monday armed with my tax return for 2021, my driver’s license and my health insurance card. I knew I had to create an account from now on and go through the new step of regulatory identification.
I was fairly relaxed, despite the general displeasure felt when filling out forms.
I enter the required information on the website, click CONTINUE, but the same page appears again with the red text: INVALID INFORMATION.
I’ll check again. Everything was registered correctly. I’ll try it again. INVALID INFORMATION is displayed flickering red.
adventure
I dial the help line with the apprehension one feels when approaching a dentist appointment.
Services Quebec responds. Before my brief explanation, the staff member tells me, “Since this is the state authentication phase that is blocking, I will transfer you to the SAAQ.”
After a moment of relative patience, peppered with waiting piano notes, I once again explain my initial situation.
Have I entered my reference notifications, notification numbers, etc. correctly?
After a period of reflection, the employee refers me to Services Québec because “they are the ones who can help me get out of this impasse”.
Waiting again. Sweet new music.
The deadline expires on the government identification page and I resort to SAAQclic where I have to recreate my account from scratch.
In the end they answer me. A new person on the phone to repeat my story to.
“Is your name written the same way on your documents?”
“Yeah…well…well, except there’s no sharp accent on the RAMQ card and my driver’s license…”
“No, that’s normal, there’s no accent on the cards,” the lady tells me, finally announcing that she’s sending me to Revenu Québec, where there must be a problem with my tax return.
Wait again (this time longer). New concert for a rainy day.
– What can I do for you ?
“Simonak, I have to start the explanation from the beginning, don’t I?”
– How can I help you ? Repeats the official who, without being a robot, nevertheless ignores the emotions I just showed him.
Gna-gna-gna, I repeat another time, faster, driven by an instinct to get it over with.
moment of truth
He goes through ALL the information with me. Put me back on hold. pocket piano.
— In our file at Revenu Québec, you have a heavy accent.
– Yes, it’s clear, Remi, that’s my name.
“I’m sure that’s what’s blocking the system because there’s no emphasis on driver’s licenses and…”
– I know, but I was told earlier that it shouldn’t be a problem. Well, will you take my accent away?
— We will do that, but we have to wait at least five working days.
“Is this a joke?”
– NO.
“But-I-need-my-tank-right-now,” I said angrily.
“You can take another vehicle…” the officer suggests, perhaps well-intentioned.
After 50 minutes on the phone, I will therefore wait five working days for Rémi’s accent to be removed.
We cannot stop progress in Quebec.
