1680073609 Amazon has a plan to process fewer package returns

Amazon has a plan to process fewer package returns –

Amazon comes up with the idea of ​​putting a warning label on frequently returned items. The company says it wants customers to be better informed to find out if it meets their needs. It’s also an opportunity for Amazon to manage fewer order returns.

How do you know if the product you buy on Amazon is of good quality? There’s the note on his card that could be a first clue. Comments can also be helpful in forming an opinion. Also brand awareness or your experience with it. But there could also be a new criterion soon, which The Information Site reiterated on March 27, 2023.

Our colleagues report an experiment with a display system used to warn when the product is returned a little too often. The warning notice takes the form of an orange insert placed fairly high up on the form; the message only says that it is a “commonly returned product” but invites you to refer to the opinions and the details of the product.

A number of items were tagged, including a record player and two dresses, according to The Information. The reviews were quite good, but in the comments, netizens complained about damaged products or not the right size. This cannot represent a problem with the goods themselves, but a delivery or ordering issue.

Amazon’s return policy includes the ability to return most items within 30 days of receipt, with a refund typically taking two weeks. These returns are basically free of charge. New items must be returned new, unused and complete. The full rules are available on Amazon.

Beneficial for the Internet user and for Amazon

A spokesman told The Information that this new display system, whose generalization conditions are still unclear across the entire platform, will primarily benefit the group’s customers. It would be, according to Amazon, that its customers would make better purchasing decisions considering that the product they want is often returned.

The conditions that trigger the display of this footage are not specified, nor is it stated whether this mark can disappear after a period of time without too frequent a return being observed. For example, is it based on a percentage of purchases? Or over a certain period of time? These criteria can also change over time or depending on the type of product.

Amazon boxAmazon strives to limit order returns to source without questioning its policies. // Source: ANIRUDH

This warning system is also interesting for the company to avoid purchases that would lead to product returns. These recommendations come at a cost for the ecommerce giant. These are products that have an increased environmental footprint because of these comings and goings. These are also goods that have to be relocated and that require some space in the warehouses.

The cost of these returns is not specified, but it appears to be a significant concern for the group if they decide to deploy a more visible signal. According to The Information, the company has already started warning people not to validate the order. A problem that would have been exacerbated by the Covid-19 crisis when everyone was ordering online.

If you liked this article, you will like the following ones: Don’t miss them by subscribing to on Google News.