“They make us angry by answering everything,” he denounces Newspaper Pascale Plourde is fighting to get $3,000 reimbursed from her insurance Canada Life after battling aggressive breast cancer with chemo for the past few months.
“All we want is for them to finally deign to pay us back what they owe us,” complains Pascale Plourde, a kindergarten teacher in Montérégie who didn’t find it funny to lose children. Hours on the phone for free while she underwent chemotherapy last summer.
“Nobody talks to each other in this company. Every person has a different language. “They will say anything to get rid of you,” says the exasperated woman who has had enough of the insurer.
In recent months, Le Journal has told the story of several federal employees insured with Canada Life who have been unable to receive reimbursement for their medications since SunLife’s contract was handed over to Canada Life, a subsidiary of Great-West Lifeco owned by Power Corporation.
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Last Wednesday, Le Journal reported that the Bloc Québécois (BQ) had even requested an investigation to shed light on the transfer of insurance from SunLife to Canada Life.
But it’s not just civil servants who have problems with Canada Life. Quebecers who have private insurance with the insurer say they are going through the same ordeal.
Hole in the budget
Like many others, Pascale Plourde and her husband no longer count the hours they lost waiting on the phone. They have never experienced anything like this before.
Several times, the woman even admits that she hung up the phone on the verge of tears, between rage, anger and sadness at having to fight both her own insurance company and the breast cancer that was gnawing at her and was just a few minutes away He came within a hair’s breadth of taking his life a few months ago.
“My oncologist sent them nine pages explaining what they needed to know. Canada Life said it never received them,” laments the weary woman.
Photo Francis Halin
“She [nous] “I owe more than $3,000 for medication,” sighs her husband next to her, who had to wait and even took time off work to wait in line.
For the couple, the fact that two treatments that totaled more than $3,000 were not reimbursed is putting a strain on their bank account.
“That’s putting a hole in the budget,” says his wife impatiently and exasperated.
“The government should control the insurance companies more closely so that they stop deceiving us,” her husband concludes at the end of his nerves before getting back to work.
Canada Life did not respond to questions from the Journal on Tuesday.
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