According to a Protégez-Vous survey, DuProprio and Via Capitale are the two real estate agents that offer the best service.
The Protégez-Vous survey compared the six most popular brands, namely DuProprio, Via Capitale, Royal LePage, Proprio Direct, RE/MAX and Groupe Sutton.
With a rating of 8.6 out of 10 and a recommendation from 84% of those surveyed, DuProprio dominates the other brands. However, this company only offers an advisory service and owners must sell their property themselves. Next is the Via Capitale broker with a rating of 8 out of 10.
In general, real estate agents are not highly valued by Quebec residents as they believe that the commissions paid to them are too high. In addition, 21% of respondents would not recommend their broker.
“The majority of survey participants paid a commission of between 3.5 and 5% of their property’s sales price. For example, for a house worth $500,000, this can amount to $25,000 plus taxes, which is considered excessive by many respondents,” emphasized Marie-Eve Shaffer, journalist at Protégez-Vous.
In this chapter, RE/MAX and Groupe Sutton are the most highlighted and even receive a “poor” rating.
“Commissions aside, many respondents criticize their broker for lack of availability and attention. Some also regret that they were pressured to choose a notary or a building inspector, or that they were asked to increase the price of their purchase offer,” explains Frédéric Perron, editor-in-chief of Protect yourself.
The real estate agent survey was conducted from June 28 to July 11, 2023 among 820 panel members who have bought or sold a property in the last five years.