[Atualização 25/05 às 17:25] PlayStation went public with its retraction of what happened to PS Plus. What happened was a technical error for Asian subscribers, according to Sony. See:
Due to a technical error, players in Asia who previously purchased a PlayStation Plus membership at a discount were incorrectly charged the upgrade price. This bug has been fixed and affected players will receive a credit. Thank you for your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022
Due to a technical error, players in Asia who purchased PS Plus at a discount were incorrectly charged the upgrade price. The bug has been fixed and affected players will receive a credit. Thank you for your patience.
[Original] The launch of the new PS Plus in Asia brought with it a bunch of new features like the list of games and other features of the service, but not everything went so well. Following Asian gamers’ anger over the price of the tier change, Sony support reportedly confirmed that previous discounts would not be reflected in the upgrade.
The alleged email from the Japanese company was published on the VGTime forums (and translated from the VGC website). The statement highlights possible future complications for those who have used offers to secure the subscription. In short, the company’s customer service said the following:
- Those who subscribed to PS Plus at a discount will have to pay the difference when switching from the standard plan (Essential) to the others (Extra or Deluxe).
- If you choose to stay on the Essential plan, nothing will be charged;
- If a promotional value was previously used by the customer when upgrading, this will be charged. For example, if you received a BRL 50 discount off the price, you must pay for the upgrade plus BRL 50 to access the other benefits.
- The system automatically calculates the conversion by showing the options to the service customers at the time of the upgrade;
Another issue not mentioned above is a headache for Asian players. Those who have accumulated subscriptions for the standard plan and want to take advantage of each other’s improvements will have to pay full price for the remaining time. That is, if the expiration date is in 2024, the conversion will take place up to the mentioned period.
(Source: PlayStation)
Sony has not yet commented on these potential issues, which have been reported by customers in Asia. That’s why, It’s worth waiting for an official statement to better understand how this will work in our country on June 13th.
Trials of the new PS Plus last up to five hours, depending on the game
Sony will offer select game trials to PS Plus Deluxe subscribers. Although access to titles was only promised for two hours, games like Horizon Forbidden West and Cyberpunk 2077 can be enjoyed for up to five hours. Search!