Sunwing’s accumulated flight delays due to the recent storm challenged German Transport Minister Omar Alghabra, who described the situation as “unacceptable”.
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Hundreds of Canadian passengers have been stranded in Mexico following the airline’s decision to cancel their flight, with no precise information on when they might finally be able to return home.
Photo archive, agency QMI (Joël Lemay)
Federal Transport Minister Omar Alghabra
“The current situation is not acceptable. Canadians need to be given the information they need to return home safely. Airlines also need to keep passengers informed when it comes to providing a service for which they have been paid,” Minister Omar Alghabra said on Twitter on Wednesday.
Canadians are patient with weather disruptions, but they expect their airlines to keep them informed and manage those disruptions accordingly. I am very concerned about the current situation at Sunwing.
— Omar Alghabra (@OmarAlghabra) December 28, 2022
He took the opportunity to remind that passengers can exercise their rights under the Air Passenger Protection Regulations, which define the standards in the event of a problem on flights.