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Electronic devices evolve over time and have new features with each new model. In particular, the automatic emergency calls to the emergency number 911 have become a real plague for the service.
To talk about it, Marie-Andrée Giroux, Director of Business Development, Communications and CITAM Department, spoke to EnBeauce.com.
This automatic emergency call function is initially an initiative to request help quickly and easily, which at first glance seems like a good idea. However, there are several problems.
The fragility of the devices results in thousands of accidental emergency calls being made every day.
“This feature is far too easy to turn on, which means it calls us thousands of times a day, and it’s rare that an actual emergency arises.”
In the event that you involuntarily make a call, the organization asks the population not to hang up, in order to facilitate their work.
“Our only option is to call them back. So we’re asking people that if you accidentally make a call, please hold the line and just let us know. »
In addition to proposing to disable this feature of the phone, companies are now trying to reduce the vulnerability of their devices. This is particularly the case with Android.
“Android last week committed to making changes to its devices to reduce responsiveness. They realized this was a real problem for 911.”
In short: emergency calls are not always made by ipseity, which makes the work of service managers particularly difficult. Most notably, it poses a barrier to people who really need to call 911.
For more information on this topic, see the full video interview above.