An American Airlines Boeing 787 Dreamliner. NurPhoto/Getty
- Flight attendants showed up at American Airlines headquarters with a letter of no confidence in an executive.
- They reprimanded Brady Byrne for what they described as his “his.”appalling lack of support from flight attendants.”
- Union members are angry that they were not moved from a Philadelphia hotel where a colleague died.
American Airlines flight attendants showed up at the company’s Fort Worth headquarters with a letter of no confidence to a senior executive who refused to move them from a hotel where a colleague had died under “suspicious” circumstances.
Members of the Association of Professional Flight Attendants, the union that represents flight attendants, attempted to deliver the letter to CEO Robert Isom this week, according to a statement.
The letter expressed “deep dissatisfaction and deep concern” with Brady Byrnes, head of in-flight and premium guest services. Denied access to Isom, the delegation handed the letter to Byrnes himself.
APFA members sent their letter of no confidence to Brady Byrnes. APFA
Their frustration stemmed from Byrnes’ refusal to relocate crew members who felt unsafe and were staying in a hotel at the Philadelphia airport.
Last month, a 66-year-old AA flight attendant was found dead in a room at the Marriott with “a cloth in her mouth.” There were no signs of forced entry, but police were investigating the death as a homicide, Insider previously reported.
Flight attendants shared their concerns about their safety with management, but said Brynes showed them indifference, the letter said.
In a statement, the APFA said: “The lack of measures to ensure flight attendants’ safety and the appalling lack of support for flight attendants along the route are completely unacceptable.”
“Loyalty and hard work have been met by a worrying lack of support and empathy from Mr Brynes,” the union said in the letter, adding that this “speaks volumes about his lack of leadership”.
The letter highlighted a number of other issues, including a “dehumanizing” credit system for arriving late at the gate and a lack of training resources.
Kevin Dietsch/Getty
“It is time to meet on the phone and engage with and listen to your flight attendants,” the statement concluded.
In August, the AFPA, which represents 26,000 flight attendants, voted overwhelmingly to authorize a strike if Americans refused to agree to “reasonable” contract terms, Portal reported.
The union is negotiating with the airline for wage increases of 50% over four years, as well as improvements to working conditions and other benefits.
American Airlines and the APFA did not immediately respond to Insider’s requests for comment outside of normal business hours.
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