Today is a historic day for the customers of the Desjardins Group, which, after 120 years of existence, will no longer offer its cash book, the forerunner of the online service Accès D.
• Also read: IN PICTURES | The Desjardins brochure from 1900 to today
• Also read: Cash book: Desjardins closes a chapter in his story
Around 270,000 people still use it, most of them 70 years old and older.
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“It’s catastrophic,” especially in rural areas, is quick to point out Pierre Lynch, president of the Quebec Association for the Defense of the Rights of Retired Women (AQDR).
“You will lose all services!”
“It’s just another sign that seniors don’t seem to matter to companies or governments right now, and that’s the terrible thing.” [Ils] “still 20%, soon 25% of the population,” complains the president of the AQDR.
“Where is the respect for the people who built society?” asks Mr. Lynch.
The expert also questions the actual purpose of the financial cooperative.
“The Desjardins movement strives to be a social movement, a local movement. I think it could get even closer to seniors and make sure we’re not only providing the service that people expect, but also the service that they’re used to,” he argues.
In his opinion, the service should have been maintained for people who continue to use it and still need it because “some will not be able to adapt”.
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