Two in three Quebecers have noticed errors on their grocery bills in the past year, according to a survey released Tuesday.
• Also read: Lots of mistakes on the grocery bills
Typically, in Quebec, all products in the store must be individually labeled, leaving little room for interpretation as to price.
Certain businesses, such as wholesalers and supermarkets, can be exempted from the rule if they meet strict conditions.
They basically have to enforce the Price Accuracy Policy, which involves listing the prices on the tablets and connecting them all to the same computer, which in turn needs to be connected to all the scanners.
Customers should also have scanners available in the aisles to check a product’s price.
So if you arrive at the checkout and an item exceeds the price displayed on the shelf, you can claim it for free if it’s less than $10. If it’s worth more, you’ll get a $10 discount.
In Quebec, this is required by law.
- Listen to the interview with Sylvain Charlebois, Scientific Director of the Laboratory for Analytical Sciences in Agriculture at Dalhousie University, on the microphone Philippe Vincent Foisy Available as a podcast at QUB radio :
If the cashier refuses to follow the $10 rule, ask to speak to the manager.
If the manager refuses, this can only apply to products that are exempt from the Price Accuracy Policy, such as: B. milk or alcoholic beverages.
The last option is to complain to the consumer protection agency, which has the power to convict the retailer.
Note that some merchants are slow to withdraw their expired promotions. Example: It’s Friday morning, but the prices for the promotion ending Thursday are still on the shelves.
In this case, the rule doesn’t apply, but the frustration generated is very real.