A few days ago, Chiara Ferragni was also targeted by her e-commerce customers. The reason? It appears that the products ordered for Black Friday never arrived. The news was repeatedly reported by the media. For this reason an explanation was required. It was provided by Fenice, the company that controls the influencer and manages his brand. “Fenice Srl, licensor of the Chiara Ferragni brands, in view of the reports in some media regarding the delay in the delivery of some orders placed through its e-commerce channel, declares that it has taken immediate measures to address the delays caused by this “To resolve the inconvenience caused by a peak in sales that occurred during the Black Friday period,” the official statement said.
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And again: “Fenice once again apologizes to its customers who were affected by the delay and/or any misunderstandings in receiving the ordered goods and also points out that on December 5, 2023 it received assurances from the provider that the e-commerce service manages that everything is still pending.” Orders would have been processed by December 15, 2023; During a subsequent further check by the company on December 20, 2023 with the provider, the provider confirmed that all orders placed before that date (December 20, 2023) appeared to have been bypassed. As a solution, it adds: “Fenice asks all customers who have not yet received their order to write an email to [email protected] so that we can carry out further checks.”