An Ontario woman who was separated from her suitcase as soon as her Sunwing flight departed south had trouble locating it, despite the AirTag attached to it proving she had been near the tarmac at Pearson Airport in New York for over two weeks Toronto had stopped.
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As her plane took off over the holidays, Janet Greaves noticed her luggage was still on the tarmac, she told CTV News.
When she arrived in Cuba, she received a notification from Sunwing that her suitcase would not be forwarded but that she would wait for it when she returned to Toronto.
But when his plane landed on Jan. 2, airline staff told him it was impossible to get his luggage at the warehouse.
“Well, he’s not here. He’s on the tarmac, just behind the Air Canada hangar,” she replied, showing him where the AirTag indicated his bag.
However, it was a safe area and therefore it was impossible to recover at that point. The same scenario repeated itself for 17 days despite his repeated messages to Sunwing.
“It was moving! Then I got a call from Swissport asking me to confirm that the luggage had moved according to my AirTag,” Ms Greaves said on Twitter on Friday, before finally locating her suitcase on Saturday morning.