Frontier Airlines accidentally flies passengers abroad to Florida without a passport

A verbal altercation broke out on a Frontier Airlines flight prior to departure from Trenton, New Jersey, for Atlanta. (lanaisli via TikTok)

A New Jersey woman planning to visit Florida claims she went to Jamaica instead of Jacksonville because of a gate change.

Beverly Ellis-Hebard of Gloucester County told WPVI that she flies regularly from Philadelphia to her second home in Jacksonville. She arrived at a gate for her Nov. 6 flight that said “PHL to JAX.”

“I fly once every six weeks. I chose Frontier flights because we’ve flown so many times,” she explained.

Ellis-Hebard asked a gate agent if she could go to the bathroom quickly. When she returned, the plane was almost completely boarded and she was being propelled onto the plane.

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A Frontier Airlines plane taxis past a Spirit Airlines plane at Indianapolis International Airport in Indianapolis, Indiana, Monday, February 7, 2022. (Photographer: Luke Sharrett/Bloomberg via Getty Images/Getty Images)

“[The gate agent] said, “Come on, come on. Give me your boarding pass.” I would say I walked about ten paces and she said, ‘Are you Beverly Ellis-Hebard?” the New Jersey resident explained. “I said, ‘You just had my boarding pass. You just checked me in. Yes!’ She said, “All right, go! Go.'”

Once on the plane, the flight crew notified Ellis-Hebard that the Jacksonville flight had a gate change and that their plane was en route to Jamaica.

“I laughed. I said, ‘I’d love to go there, but I have a beach where I live,'” Ellis-Hebard recalled. “[The flight attendant] said, “Look at me. This plane is going to Jamaica.’ And I knew from the look on her face that she wasn’t joking.”

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A Frontier Airlines flight prepares to land at Denver International Airport in Denver, Colorado, U.S., Wednesday, June 29, 2022. (Photographer: Daniel Brenner/Bloomberg via Getty Images/Getty Images)

Without a passport, Ellis-Hebard could not disembark the plane after landing. She stayed on the passenger boarding bridge, which she believes is considered US soil.

The flight crew stayed with her until her flight to Philadelphia departed a few hours later.

Ellis-Hebard said the plane crash wasn’t the only accident she experienced on the trip. As she placed her personal holdall in the Baggage Sizer, she scratched her arm.

“I put it in and when I went to take it out my arm was all raw here. I bled,” the traveler explained.

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Beach and rustic thatched-roof jalapa in Montego Bay – Jamaica – Caribbean Sea (iStock / iStock)

Frontier Airlines told FOX Business that they had issued a refund to Ellis-Hebard as compensation.

“We sincerely regret that the customer was able to board the wrong flight and apologize for this,” said a spokesman for Frontier Airlines. “We have given her a refund and compensation and raised the matter with airport staff.”