‘What a stressful start to the day!’ Millions suffer Microsoft meltdown as Outlook and Teams crash for millions around the world
- The Microsoft applications Outlook and Teams crashed in the morning at 7 o’clock
- As a result, millions were unable to send and receive emails or chat with their colleagues
Hundreds of people have taken to social media to complain after Microsoft services, including Outlook, suffered an outage.
The first issues were reported just before 7am this morning, with Microsoft saying around 9am that they have narrowed the issue down to a “network configuration issue” and are trying to resolve it without having “additional impact” on users.
The problem left millions of people working in the office or at home without access to email, causing chaos for many – although the problem appeared to be partially resolved before 9am.
Twitter was awash with complaints, with one person asking, “Is @Outlook down for everyone or am I the only one having a stressful start to the day???”
Millions of people were left without email this morning after a global outage of Microsoft Outlook and Teams
Twitter was awash with complaints, with one person asking, “Is @Outlook down for everyone or am I the only one having a stressful start to the day???”
Microsoft said on its status page and on Twitter around 9 a.m.: “We’ve narrowed the issue down to a network configuration issue and are analyzing the best mitigation strategy to address it without causing additional impact.”
“We will provide more information as soon as we have additional information.”
It had initially said just after 7.30am that it was “investigating” the outage issues.
Microsoft 365 is the company’s name for its suite of programs and services, which also includes Microsoft Office applications like Word and Excel, and the Teams communications platform.
The company said on its Health Status page that it has received reports that its OneDrive cloud storage facility, SharePoint Online service and Microsoft Graph are also experiencing issues.
More than 4,885 users have reported problems, according to downdetector.co.uk, a website that tracks outages across tech and mobile platforms.
The first outage report for Outlook was filed just before 07:00 GMT this morning and the number quickly grew to thousands.
The first outage report for Outlook was filed just before 07:00 GMT this morning and the number quickly grew to thousands
Microsoft said on Twitter that it had identified a “potential network issue” as a possible cause of the issue affecting “Microsoft 365 services.”
Some Twitter users are overjoyed at the surprise “day off” they were granted as they were unable to do their work due to the lack of access to the applications
Another user said on Twitter that the connection in his team meeting was so bad it was like “everyone is using dial-up”.
Others are overjoyed at the surprise “day off” they were given as they were unable to get work done due to lack of access to the applications.
One Twitter user said, “What are we going to do on our day off now that Outlook and Teams aren’t working?”
Microsoft 365 announced on Twitter that it has “identified a potential network issue” and is “reviewing telemetry to determine next troubleshooting steps.”
It added that issues with other applications might persist, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Graph.
Reports of problems with the Microsoft tool suite originally came from India but now appear to be affecting users worldwide.
An update from the tech giant is expected soon.