An Ontario woman who was separated from her suitcase on the departure of her Sunwing flight south had trouble locating her luggage, despite the AirTag attached to it proving her bag had been left near the airport’s tarmac for more than two weeks Toronto’s Pearson Airport.
• Also read: Traveler’s Charter: Canada far behind Europe and the United States
• Also read: Airports: This was unacceptable and changes are needed
• Also read: Holiday chaos: Sunwing, Air Canada and WestJet make their mea culpa in the parliamentary committee
As her plane took off over the holidays, Janet Greaves noticed her luggage was still on the tarmac, she told CTV News.
Upon arrival, she then received a notification from Sunwing that her suitcase would not be sent to Cuba, but that she would be waiting for it when she returned to Toronto.
But when his plane landed on arrival on Jan. 2, airline staff told him it was impossible to get his luggage at the warehouse.
“Well, he’s not here. It’s on the tarmac, just behind the Air Canada hangar,” she replied, showing them where the AirTag indicated their bag.
However, it was a safe area and therefore it was impossible to recover at that point. The same scenario repeated itself for 17 days despite his repeated messages to Sunwing.
“It was moving! Then I got a call from Swissport asking me to confirm that the luggage had moved according to my AirTag,” Ms Greaves said on Twitter on Friday, before finally finding her suitcase on Saturday morning.