VyStar Opens Some Branches Sunday As Online Banking Issues Persist 4JAX

JACKSONVILLE, Fla. – With online and mobile banking still offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.

VyStar members have been struggling to get information about their accounts for more than a week after a planned outage was unexpectedly extended.

TIED TOGETHER: Complaints and concerns are still surfacing as problems with VyStar’s online banking continue

A VyStar executive told News4JAX on Friday that there is no timeline for the issue to be fixed, but they are working around the clock to resolve the issues.

Normally, VyStar stores are closed on Sundays, but the credit union is opening 19 of its stores, it said in an email to customers on Saturday.

The credit union says everyone’s money and transactions are safe, but customers complain about inconveniences and sometimes conflicting information.

Many have shared their concerns with News4JAX, and one suggested customers file complaints with the Office of Financial Regulation and the National Credit Union Administration.

The following branches will be open on May 22 from 1:00 p.m. to 5:00 p.m.:

103

7795 103rd St Jacksonville FL 32210

Beach & 295E

Beach & 295E Branch 11674 Beach Blvd Jacksonville FL 32246

Branan field

1768 Blanding Blvd. Middleburg FL 32068

Gainesville 34

3616 SW 34th St Gainesville FL 32608

Green Cove Springs

601 North Orange Avenue, Green Cove Springs, FL 32043

Jacksonville Beach

100 3rd Street North Jacksonville Beach, FL 32250

Julton Creek

101 Bartram Oaks Walk Fruit Cove, FL 32259

Kernan

1802 Kernan Blvd. S, Jacksonville, FL 32246

Mittelburg

Middleburg Branch 2762 Blanding Blvd Middleburg FL 32068

Normandy

7765 Normandy Blvd. Jacksonville FL 32221

oak leaf

Oakleaf Branch 8425 Merchants Way Jacksonville FL 32222

ocean walk

13075 North Main Street Jacksonville FL 32218

Palatka

Palatka Branch 510 N State Road 19 Palatka FL 32177

palm coast

Palm Coast Branch 305 Palm Coast Parkway SW Palm Coast FL 32137

Regency Commons

686 Trading Center Dr. Jacksonville FL 32225

Roosevelt

4420 Wabash Ave. Jacksonville FL 32210

south side

8263 Philips Freeway Jacksonville FL

Strength

1450 South Walnut St. Starke FL 32091

Saint Augustine

165 State Road 312 West St. Augustine, FL 32086

VyStar is also extending call center hours from 7am to 9:30pm through Sunday, May 22nd.

The bank said it will also reimburse fees it may have incurred as a result of the mobile banking problems, including insufficient funds (NSF), overdraft and courtesy payments, credit card, wire, consumer and business loan late fees, starting May 14th through May 21st.

“We will continue to monitor and extend the fee waiver period as appropriate,” CEO Brian Wolfburg and VyStar’s senior leadership team said in the email. “Please note that your accounts, funds and transactions have remained safe and secure throughout the transition and should now accurately reflect what is on our core systems. In addition, direct deposits and other transactions have been processed successfully on members’ accounts. We are working flat out to give you online access as soon as possible. We know this is not the experience you expect from us. We strive to make things right and ensure future experiences are what we and our members expect from VyStar.”