Wells Fargo customers were unable to use their bank cards or transfer cash due to a major outage
- According to DownDetector, which tracks website outages, hundreds of users reported having problems with online banking
- Frustrated customers promised to switch banks after being unable to make transfers or use their bank cards
- A spokesman said the bank was working to resolve the issues that emerged Thursday afternoon
Wells Fargo on Friday resolved technical issues with its banking systems after customers reported problems using their bank cards and transferring funds.
The bank, which has a total of 70 million customers, said it knew some troubles started Thursday night and the outages continued this morning. It is unclear how many of its users are affected.
According to DownDetector, which tracks website outages, hundreds of users reported having problems using debit cards, seeing their account balance, or completing transactions and money transfers.
“We are aware that some customers are experiencing intermittent issues with certain transactions. Our teams are working diligently to find a solution. “We apologize for any inconvenience,” the bank said in a statement to .
A spokesman for Wells Fargo on X, formerly known as Twitter, admitted some online banking customers were having trouble completing transactions on the cell digital payment network.
Wells Fargo customers report problems using their bank cards and transferring funds
Another social media post said some credit card transactions were “erroneously declined,” while another said, “We are currently having a number of issues that may be affecting your balance, transfers and transactions.”
It went on to say, “Our support teams are aware of these issues and are working diligently to resolve them.”
A number of customers have taken to social media to vent their anger at the technical glitches, and some have even vowed to leave the bank as a result.
“Ok time to switch banks.” “I’m sick of Wells Fargo,” one user wrote.
Another complained that his funds were being “held hostage” as he couldn’t transfer money to his account, while another complained that he couldn’t pay his bills.
Another desperate customer wrote down
“I have people driving for hours to help unpack and we may have to reschedule,” the post continued.
One customer complained that his money was being “held hostage” as he couldn’t transfer money to his account, while another complained that he couldn’t pay his bills
Another customer complained that she had not received a notification of the failure from the bank
This comes after the bank requested the closure of an additional 37 branches across the US, further accelerating the transition to automated banking.
According to a bulletin released by the Office of the Comptroller of the Currency (OCC), six brick-and-mortar locations in California are said to be affected — four in Florida and Georgia, three in Pennsylvania, and others in a dozen other states. this month.
According to OCC records, Wells Fargo, which operates more than 4,000 stores in the United States, has requested the closure of more than 100 stores this year alone.
A spokesman for the bank told that while branches would be closed in many regions, a smaller number would be opened in a few successful markets.
Commenting on the closure of an office in Pennsylvania earlier this month, a spokesman said closing locations “was not an easy decision and we would not take it lightly.”
“Branch continues to play an important role in the way we serve our customers and we continuously evaluate our branch network in light of changing customer needs, increasing use of digital banking and market factors,” they added.