In a recent tweet, Tesla solicited feedback from its community by asking its followers, “What should Tesla improve? Responses were swift, ranging from valid complaints to humorous requests. Tesla users expressed their concerns and offered ideas to improve the driving experience of their electric vehicles.
Source: Unplash
In a recent tweet, Tesla asked his followers, “What should Tesla improve? “. Responses were swift, ranging from legitimate complaints to humorous requests. As of this writing, Tesla’s tweet has garnered 15,000 replies.
What should Tesla improve?
Let us know in the comments below
—Tesla (@Tesla) May 5, 2023
A few months ago we wrote an article called “The 9 real reasons not to buy a Tesla”. The purpose of this article was not to discredit Tesla but to educate potential buyers. As you will see, most of the issues raised are already known. Still, it always makes sense to bring them out into the open and discuss them within the Tesla community. Here are some of the most common concerns Tesla users have.
FSD is everywhere
The desire to transfer the Full Self-Drive (FSD) option is becoming increasingly urgent among Tesla vehicle owners. This feature, which promises fully autonomous driving, is very expensive and users want to be able to transfer it from one car to another when switching cars.
In France, the FSD option costs 7,500 euros while it’s not even available yet. In the United States, where the beta version is being tested, the price is $15,000. One user quipped, comparing the FSD option to a luxury jacket, “We’d love to wear it on all our Tesla cars.” Many Canadians and Europeans complain that they can’t use it.
The “world” as seen by Tesla’s FSD // Source: Romain Heuillard for Frandroid
Currently, the FSD option is tied to the car itself and not to the user’s account. This means that an owner who decides to sell their Tesla and buy a new one will have to buy back the FSD option for their new vehicle. Given the high cost of this option, this causes understandable frustration.
Additionally, users point out that porting paid options between devices is already common practice in other areas, particularly software and online subscriptions. They therefore believe that it would make sense for Tesla to follow this trend in order to improve its customers’ experience.
Spare parts, car park, wipers, delivery experience…
Tesla vehicle owners are increasingly concerned about the availability of replacement parts to repair their cars. Some have been waiting for several months to receive the necessary documents.
Autopark and windshield wipers have been criticized for malfunctioning. One user even explained, not without humor, that his car park was so moody that he wondered if his car was trying to avoid slots. As for the wipers, they seem to have a lot of misfires.
The delivery experience was also mentioned several times, especially at the end of the quarter when Tesla is delivering a large number of vehicles in a short amount of time, causing frustrations and problems. In general, the shopping experience, from ordering to delivery, is often criticized by owners.
Tesla delivery center in Saint-Jacques-de-la-Lande (Rennes) // Source: Frandroid
There are also complaints about the finish and build quality of cars produced at the Gigafactory in Fremont, USA. Although there have been improvements, the owners believe there is still a long way to go to reach an optimal level of quality.
Happiness levels will likely vary depending on which Gigafactory is making Tesla vehicles. In France there are Model 3 and Y from Shanghai, Model Y from Berlin and Model S and X from the USA. It can therefore be difficult to navigate and compare customer experiences based on their vehicle’s origin.
Tesla Vision, Voice Control, Roadster 2…
The voice control of Tesla vehicles is considered to be perfectable and a far cry from what smartphone voice assistants offer. Users want improvements in this area to make using their car easier.
Tesla Vision, the system of cameras and sensors for assisted driving, has been criticized for its lack of efficiency, especially by recent buyers who do not have all the ultrasonic sensors. Owners want a 360-degree view for a better driving experience.
The production of the Roadster 2 is eagerly awaited. Users express their desire to see this electric supercar on the streets. It’s a 100% electric sports car that promises 1,000 kilometers of autonomy, 0 to 100 km/h in 1.1 seconds and a top speed of over 400 km/h. Originally planned for 2020, the sports car has been postponed several times.
Tesla Roadster // Source: Tesla
Fans have also frequently mentioned that Elon Musk could improve. In fact, Tesla’s CEO’s stance hasn’t always been unanimous, especially since the Twitter acquisition.
Tesla owners don’t just criticize
Tesla owners not only criticize, they also have brilliant ideas to improve their vehicles. For example, when confronted with a crowd of cars waiting at the superchargers, they suggest adding a digital queue to prevent the situation from turning into an electric Star Wars remake.
Other suggestions include using the car’s 4G data connection as a hotspot to share the connection with other devices. Finally, why not use this resource to watch kitty videos while you patiently wait your turn on the Supercharger?
The frunk in front // Source: Unplash
Eventually, owners would like to see a hands-free installation system to automatically open the frunk (the front trunk). Some are even wondering if Tesla could offer an option for their car to make them coffee while they load their luggage into the frunk. There are now kits to turn the frunk into an automatic opener.
Another interesting idea would be to allow the driver to set the desired state of charge upon arrival at the destination. The trip planner would then take this parameter into account when planning routes and charging stops. So if a driver wanted to arrive at their destination with an 80% charged battery, they could simply enter that information and the trip planner would take care of the rest. This feature could be particularly useful on long journeys where drivers want to arrive at their destination with a certain amount of remaining range to avoid being caught off guard in the event of an unforeseen need for action.
Source: Unplash
Given this feedback and suggestions from its users, Tesla has an opportunity to continue to innovate and improve its customers’ experience. It’s clear that the American manufacturer is listening to its community, which shows its commitment to open communication and meeting the needs of its customers.
Tesla has already demonstrated its ability to deliver significant improvements through over-the-air software updates that enhance existing features and add new ones without having to visit a service center. These updates are a big win for the brand and could be used to address concerns from owners.
Suggestions from Tesla owners could also inspire new features and innovations, such as: B. digital queues for superchargers or using the vehicle’s 4G data connection as a hotspot. By incorporating these ideas into its future models, Tesla could continue to stand out as a leader in the electric vehicle sector.
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