The not so calm man! California’s John Wayne Airport has been named America’s angriest airport in a new poll, with Indianapolis and Seattle-Tacoma ranked as the country’s quietest
- A study that measured anger at various US airports based on passenger tweets found that California’s John Wayne Airport drew the most anger
- The study examined more than 37,000 tweets addressed to the 60 busiest US airports over the course of a year
- The airports that caused the least trouble were Kansas City Airport, Indianapolis Airport, and Seattle-Tacoma
A recent ranking of some of America’s busiest airports found that California’s John Wayne Airport annoys travelers more than any other US airport, according to Twitter activity.
In a Forbes analysis that processed more than 37,000 tweets addressed to the 60 busiest airports in the US over the course of a year, John Wayne Airport in Orange County recorded the most tweets that could be described as “angry.”
The words that appeared most frequently in tweets from angry John Wayne travelers were “noise,” “staff,” “TSA,” “complaints,” and “delay.”
Almost two-thirds of the tweets directed at John Wayne Airport were angry in nature.
According to a Forbes Twitter study, John Wayne International Airport in Orange County, California, is the top airport that annoys customers in the United States
Passengers queue after delays at John Wayne Airport in Orange County, California. The words that appeared most frequently in tweets from angry John Wayne travelers were “noise,” “staff,” “TSA,” “complaints,” and “delay.”
In comparison, just 55 percent of tweets targeting nearby Los Angeles Airport were negative, and 54 percent of those targeting Hollywood Burbank Airport.
Complaints about John Wayne ranged from a noisy airport to problems with TSA staff and flight delays.
Ditto for the airports, which ranked second and third most popular places to catch a flight, right behind John Wayne.
These airports were Jacksonville International in Florida and Epley Airfield in Omaha, Nebraska.
Airports in Tampa, San Antonio, Atlanta, San Diego, Nashville, Phoenix and San Jose completed the list of the 10 worst, while Indianapolis International Airport, Seattle-Tacoma Airport and Kansas City Airport were the quietest.
In a separate poll John Wayne conducted among his passengers, nearly three-quarters — 73 percent — gave the airport a five out of five rating.
John Wayne Airport Director Charlene Reynolds said the results underscore the airport’s commitment to providing safe and convenient air travel and a superior guest experience that travelers can count on.
And it has been widely praised for its service.
In 2022, The Wall Street Journal also ranked John Wayne as the ninth best medium-sized airport in the United States. The 2022 JD Power rankings listed the airport as the second best airport in the country in the mid-size range.
Just behind John Wayne, Jacksonville International Airport in Florida finished as the “angriest” airport in the US
Kansas City Airport rounded out the three quietest airports in the US
Travelers praised Indianapolis Airport’s ease of navigation and efficiency — it was rated the quietest airport in the country
Seattle-Tacoma Airport was also one of the fastest transit airports in the country
Forbes reported that travelers who passed through Indy Airport praised the airport’s ease of navigation and efficiency.
In the 2022 JD Powers North America Airport Satisfaction Study, the airport was ranked #1 among mid-sized airports in North America for customer satisfaction.
“We strive for Indy Airport to be the epitome of Hoosier hospitality, and that has a profound impact on the overall traveler experience in our community,” said Mario Rodriguez, executive director of the Indianapolis Airport Authority.