DURHAM, N.C. (WTVD) — Duke Energy has apologized for the day-long power outage for thousands of its customers in Durham. Now they're asking those customers to file a liability claim over power outages that left large parts of East Durham without power for more than 24 hours.
The company tells ABC11 they have delivered breakfast to some people living in public housing communities in Durham, including McDougald Terrace. Duke Energy said it also provided a grant to the Red Cross to cover meals for those affected by the outage, and a grant to Durham Tech to offset food losses at the food pantry.
Duke Energy encourages customers who had to throw away food or were otherwise impacted to file a lawsuit.
Pro tip: Take photos and keep receipts for related purchases. The application form allows you to upload photos and documents.
Here are the steps to file your claim:
Click here for Duke Energy's liability claims link. Once you are on this page, you will see another link in the middle of the policy explanations – MAKE A CLAIM – – click on it. You will then be guided through a series of options and choices. Select the option(s) that best suits your claim submission and click CONTINUE to proceed to the page.
Question 1 – What was the weather in the area at the time of the damage?
Question 2: Ask about the likely cause of the damage. Again, choose the best option for your situation
Question 3: What was damaged or lost?
Question 4: Details of the incident. You can present your case here. Be detailed and provide photos and documents, including receipts for your out-of-pocket expenses.
Question 5: Contact information
Final step: Verify your claim. This is your opportunity to review all the details of your claim and your contact information before clicking the submit button.
A man who has had to live without electricity wants Duke Energy to go one step further: “I want a credit on my bill.”
Duke Energy tells ABC11 that the work was planned months in advance and that it is not unusual for this type of maintenance to occur in the winter
Power outage damage in photos: step by step